Etiquette is “not about fork and knife” – it’s about consideration and respect toward the people around us.
Etiquette is a very important factor in our daily lives, as it defines our behaviour with people with whom we come across. Display of good etiquette makes a strong statement on our general manners, our upbringing and our concern for others. In business, etiquette is important, especially in international dealings as it gives others an idea of our country and our values. In this short note, I am listing some good practices concerning business etiquette as I see it
· When a visitor comes to your office see that he is welcomed and taken to the person or persons he or she wants to meet. This is especially important in companies where knowledge is guarded. Apart from showing courtesy to the visitor it ensures that he does not move into restricted areas
· In any meeting where guests are present, welcome them at the start and inform them on the location of the washrooms and evacuation procedures in the event of an emergency
· When walking with others in a corridor, ensure that, if you are in the lead that you follow certain good practices. When you approach a door that opens outward go ahead, open the door and move aside with the door opened to let the others pass. If the door opens towards you, hold it open to allow the others to pass first
· When in a meeting allow others to talk without interrupting them midway. They should be allowed to finish what they are saying after which you can respond
· Be punctual. You cannot waste others’ time
· Dress well. It gives a good impression
· Do not pull up your subordinates in public. You can do it in private. If done in public it will hurt his pride
One thing I was in doubt till a few years back was whether there was any protocol or norm to be followed when introducing people. This is because introductions are practically the first thing we do before a meeting or official interaction starts. Let me share with you what I have learnt after studying some literature on the subject.
Introductions have to be done in the proper manner to make the all important "first impression.” Here are some tips that may make you wiser.
- In social situations remember to introduce the man to the lady
- In business situations the person with a higher rank is introduced to the rest first
- In formal meetings it is always good to add a line on the person’s background or achievements when making introductions
- Finally, if it is possible, try to space out the introductions so that people remember each other
